Terms & Conditions

1. Acceptance of Terms

By accessing the website (stay-nexa.com), requesting a trial, or deploying any of our hospitality software solutions (Hotel PMS, Restaurant POS, Kitchen Display System, Captain App, QR Menu Ordering, Banquet Manager), you signify that you have read, understood, and agreed to be bound by these Terms and Conditions and our Privacy Policy.

If you do not agree with any part of these terms, you must discontinue using our website and services immediately.

2. Description of Services

StayNexa is an integrated cloud hospitality platform engineered to unify hotel and restaurant workflows. The service modules include:

• Hotel PMS: Room reservations, check-in/check-out, guest folios, and housekeeping status tracking.
• Restaurant Billing & POS: Dine-in, takeaway, delivery billing with multi-rate GST computation and thermal printer support.
• Kitchen Display System (KDS): Real-time digital order routing replacing paper tickets with prep timers and alert sounds.
• Captain Waiter App: Mobile and tablet handheld order-taking for floor staff with table status indicators.
• QR Code Ordering: Contactless visual digital menus enabling guests to self-order from their smartphones.
• Banquet & Event Booking: Multi-hall calendar scheduling, event food packages, and advance deposit logging.

3. Account Registration & Security

To utilize the StayNexa platform, property administrators must register authorized accounts. You agree to:

• Provide accurate, current, and complete business registration, contact, and tax (GSTIN) information.
• Maintain the confidentiality of administrative passwords, PINs, and cashier credentials.
• Immediately notify Emaad Infotech of any unauthorized account access, security breach, or staff credential compromise.
• Accept full responsibility for all activities occurring under your registered user accounts.

4. Subscriptions, Pricing & Payments

StayNexa offers tailored pricing packages based on your property type, room count, dining outlets, and desired modules:

• Quotations & Billing Cycles: Software subscriptions are billed according to the agreed proposal (monthly, quarterly, or annually). All quotations are presented in writing.
• Taxes: Subscriptions are subject to applicable goods and services taxes (GST) in accordance with Indian tax statutes.
• Renewals: Subscriptions renew automatically at the end of each billing cycle unless written cancellation is provided prior to the renewal date.
• Non-Payment: Failure to settle invoices within the stipulated grace period may result in temporary account suspension.

5. Customer Data Ownership & Confidentiality

Emaad Infotech acts solely as a data processor. We maintain strict technical barriers preventing cross-tenant access. Upon termination of service, you may request an export of your operational data in standard readable formats (Excel/CSV).

6. Intellectual Property Rights

The StayNexa brand name, logo, software code, user interface designs, mobile application binaries, documentation, and website graphics are the exclusive intellectual property of Emaad Infotech and are protected under Indian and international copyright and trademark laws.

You are granted a non-exclusive, non-transferable license to access and use the platform solely for your internal hospitality business operations. You may not reverse engineer, decompile, resell, or duplicate any portion of the software.

7. Acceptable Use Policy

When using StayNexa, you agree NOT to:

• Use the platform for any illegal, fraudulent, or unauthorized purpose.
• Introduce viruses, malware, trojans, or automated scraping scripts against our servers.
• Interfere with or compromise the security or integrity of the cloud infrastructure.
• Impersonate another entity or falsify GST billing transactions.

8. Service Availability & Support

We strive to deliver 99.9% platform availability. Regular maintenance and feature updates are scheduled during off-peak hours whenever possible. Technical support is accessible via phone, WhatsApp, and remote desktop during business hours to assist with hardware setup and operator guidance.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Emaad Infotech shall not be liable for any indirect, incidental, special, or consequential damages, including loss of business profits, hardware malfunction, local internet outage, or data corruption caused by improper user handling or third-party power disruptions.

10. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by, interpreted, and construed in accordance with the substantive laws of India. Any disputes, claims, or controversies arising from or relating to these terms shall be subject to the exclusive jurisdiction of the competent courts in Himatnagar, Gujarat, India.