1. Introduction & Scope
This Privacy Policy applies to the StayNexa website (stay-nexa.com) and all related software services, cloud portals, mobile applications (Captain App, Owner Pocket App), and hardware integration utilities provided by Emaad Infotech ("we", "us", or "our").
By accessing our website, requesting a demonstration, or using any StayNexa service, you acknowledge the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information to provide high-quality hospitality software, seamless customer support, and tailored system onboarding. This includes:
Information You Provide
Contact name, business/property name, email address, phone number, city, property type (Hotel, Restaurant, QSR, Banquet), and specific requirements submitted through our contact forms or WhatsApp chats.
Technical & Usage Telemetry
Browser type, operating system version, IP address, device model (e.g. Android TV, tablet, POS terminal), screen resolution, referral URLs, and interactions with our website pages.
3. How We Use Your Information
The information we collect is utilized strictly for legitimate business and technical operational purposes:
- Demo Scheduling & Onboarding: To coordinate live product walkthroughs, map your floor layout, and assist with initial menu and room setup.
- Platform Delivery & Maintenance: To operate our cloud POS, Kitchen Display System (KDS), room management PMS, and owner sync services without disruption.
- Customer Support & Updates: To troubleshoot printer configurations, resolve system queries, and provide product release announcements.
- Legal & Tax Compliance: To issue valid tax invoices for software subscriptions and comply with Indian regulatory frameworks.
4. Customer Business Data Ownership
Strict Principle: All records entered into the StayNexa platform by your property—including menu pricing, staff logins, customer food preferences, table orders, room reservations, and cash register totals—remain the exclusive intellectual property and asset of your business.
We process this operational data solely on your instructions to deliver the software functionality. We implement tenant-level isolation so that no other business or third party can ever view your property's transactions or metrics.
5. Data Security & Encryption
We employ enterprise-grade technical and organizational safeguards to protect your data against unauthorized access, loss, or misuse:
- SSL/TLS Encryption: All data transmitted between your POS browsers, tablets, customer QR screens, and our cloud servers is encrypted using 256-bit SSL/TLS protocols.
- Role-Based Access Control: Strict permission barriers ensure that cashier, captain, kitchen, and owner privileges remain strictly separated within your organization.
- Cloud Redundancy: Hosted on secured cloud infrastructure with regular backups and power failover mechanisms.
6. Third-Party Service Providers
We never sell or exchange personal information. We may share limited data only with trusted third-party service providers who assist us in operating our platform under strict non-disclosure obligations:
- Cloud Infrastructure Providers: For hosting web application servers, databases, and secure backup archives.
- Communication Gateways: For delivering transactional SMS, WhatsApp bill receipts, and password reset codes.
- Payment Processors: Authorized third-party payment gateways for processing subscription fees (we do not store your credit card or net banking credentials).
- Legal Authorities: Only when strictly mandated by applicable laws, court orders, or governmental regulations.
7. Cookies & Analytics
Our website uses cookies and similar technologies (such as Google Analytics / Google Tag Manager) to understand site traffic patterns, optimize page load speeds, and improve visitor experience. You can choose to disable cookies through your browser settings, though some interactive features may experience reduced functionality.
8. Your Rights & Choices
Depending on your jurisdiction and applicable data protection regulations (including the Digital Personal Data Protection Act, DPDP India), you hold the right to:
- Request a copy of the personal contact data we maintain about you.
- Request correction or updating of inaccurate business information.
- Request data deletion or termination of your registered account.
- Opt-out of non-essential marketing emails or WhatsApp communications at any time.
9. Policy Updates
We may update this Privacy Policy periodically to reflect technological, legal, or operational improvements. Any revisions will be published on this page with an updated "Effective Date". We encourage you to review this page periodically.
Privacy Inquiries & Grievance Officer
If you have questions, feedback, or concerns regarding your privacy or data protection practices, please contact our team: